Habits & proof
My photo or video will not send
A practical connection and permissions check.
Check the basics
Confirm camera/photos/microphone permissions as needed and that your device has free space. Try a stable connection and keep the app open until the upload finishes.
Retry the existing upload
Use the app’s retry option where available. Uploads may be compressed and verified before they can be attached. An unsupported format or file-size error needs a different file, not repeated tapping.
Get help without sharing private media
Send support the error text, approximate time, device and app version. Do not email private proof or chat attachments unless support explains why it is necessary and provides a suitable channel.
Need help with your specific account?
Contact support